The staff that compose our company have a intermediate level formation, they are able to provide technical support on level I, the are preselected by the responsible of the client service (if it is required).

The work to be perform:

1. Works related to the computer user support.

2. Technical assistance within the IT department.

3. Control works and consulting IT department.

4. Management of guarantee repair with the hardware manufacturer.

5. Software updates.

6. Control and management of physical infrastructure and computer stock.

7. Maintenance of local servers (file and print servers).

8. Connection management (patching) panels to enable workstations or staff transfers.

9. Configuration and maintenance of printing and scanning.

10. Desktop (layout, maintenance and support equipment).

11. Printers (support, contact support provider).

Our technical team is aware of internal processes, security policies, ITGs, PDT, MDU, etc …

El equipo humano al que encomendamos la prestación de este servicio, es parte activa de nuestra plantilla, por lo que presentaran iniciativas para mejorar la situación y los procesos de trabajo bidireccionalmente. Esto implica una participación activa por parte de todos los técnicos.

The team which is responsible for providing this service, is an active part of our staff, so submit initiatives to improve the situation and work processes bidirectionally. This involves active participation by all the technicians. Also, our management team and all its components, guarantee complete discretion and secrecy about the activities and work to be done with each customer.